Refund Policy

Physical Goods

 

Returns for physical items accepted up to 30 days after shipping. Buyer pays shipping costs. If you feel that your product is defective or damaged, please contact Transformyourthought@gmail.com with any concerns or return requests. Please include a picture with your email if the item is damaged.
Any damage caused by neglect or misuse is NOT able to be returned.
Proof of purchase (sales receipt/credit card transaction/packing slip, etc.) is required for a refund.
Transform Your Thought's candles, oils, mailed readings, and perfumes are guaranteed to be free from defects in material and workmanship.
No exchanges.

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Digital Goods

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Digital good are delivered to the email provided within 14 days of receiving your order.

Refunds and returns are not accepted for digital goods unless we do not deliver the service as described above within the timeframe described above.

 

No exchanges.

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Appointments (Mediumship Sessions)

 

Full refunds may be given within the first 10 minutes of the session if there are no messages to be given and I cannot connect to any recognizable spirits.

 

There is no guarantee that a full refund will be provided if Ashley connects with spirits within the first 10 minutes, even if it not a specific spirit you are hoping to hear from.

 

Full refunds are honored up to 24 hours before your appointment time. You may reschedule or cancel your appointment by reaching out to transformyourthought@gmail.com up to 24 hours before your appointment time.

No exchanges

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Services (Spellwork)

 

Services may take up to 28 days to be completed from your purchase date. Proof of service through pictures and a message will be communicated via email provided within 28 days of purchase. 
No refunds will be given on spellwork unless we do not deliver the service as described above within the timeframe described above.

No exchanges